Contact

WASO accepts inquiries via “LINE” and “WhatsApp”. Except during late night hours, we strive to respond promptly within a few minutes. Please feel free to contact us with any issues, questions, feedback, or requests!

Before reaching out, please check our FAQ section. You may find a quick answer to your question there. We hope this helps!

FAQ
Q. 決済に進めない
A. カードに登録されている住所と、入力された請求先住所 (Billing Address) が異なる場合、決済ができないことがあります。ご登録の住所が一致しているか、ご確認ください。

Q. Unable to proceed with payment
A. If the address registered with your card differs from the billing address entered, the payment may not go through. Please ensure the registered address matches the billing address.

Q. 商品が売り切れのように見える
A. 他のお客様がカートに入れている商品は一時的に保持されるため、売り切れのように表示されることがあります。少し時間を置いてから、再度お試しください。

Q. The product appears to be out of stock
A. If other customers have added the item to their cart, it may be temporarily held, making it appear out of stock. Please try again after a short wait.

Email

office.delivery@waso.tokyo

WhatsappLINE

We also accept inquiries via phone call.

Phone: 02036330906